OUR GUEST THIS WEEK:
Dr. Ann Marie Gorczyca is a Clinical Adjunct Professor of Orthodontics at the Arthur A. Dugonl School Dentistry, University of the Pacific, where she speaks on practice management topics including marketing, teamwork, treatment coordination, customer service, management systems and human resource management.
She was a marketing speaker at the 2011, 2012 and 2014 American Association of Orthodontists (AAO) Annual Sessions. Formerly a faculty member at UCSF and University of the Pacific Dental Schools. She is also a member of the Angle Society of Orthodontists.
Dr. Gorczyca is a Diplomate of the American Board of Orthodontics and Angle Society member and is in private practice in Antioch, California. She lives in Northern California.
Ann’s new book, Beyond the Morning Huddle – Human Resource Management for a Successful Dental Office shares tips, experiences, strategies and solutions to make your dental practice the best it can be.
In this episode, Ann Marie discuss and shares real-life scenarios of the six areas of classic Human Resource Management:
- RECRUITMENT – With time and attention given to the hiring process, the doctor and team implement a strong management system to select the best candidate and build a strong team.
- INTEGRATION – “Working in an office without a team a handbook is like living in a lawless land.” By creating an effective feedback system which includes cross-training and team involvement, the dental office is improved with each new hire.
- TEAM MANAGEMENT – “50-60% of dentists will be embezzled at some point in their career.” Trust, confidence, and job satisfaction are built by education, communication and active participation. Never underestimate the effectiveness of acknowledgement and appreciation as well as setting clear individual standards and goals.
- FEEDBACK – Immediate feedback builds trust, understanding, commitment, accountability, results, and excellence. Communication is the key to success.
- DISTRIBUTION OF RESOURCES – Making smart HRM decisions will keep HR costs under control.
- TERMINATION – If you have a team member who quits, you must have it in writing. Be aware of changing state and federal employment law and how it applies to your dental office.
LINKS & RESOURCES:
- Dr. Ann Marie Gorczyca’s email
- Ann Marie Gorczyca | Facebook
- @DrGorczyca | Twitter
- Dr. Ann Marie Gorczyca | LinkedIn
- Gorczyca Orthodontics
Books:
- Beyond the Morning Huddle: HR Management for a Successful Dental Practice (Dr. Ann Marie Gorczyca)
- It All Starts with Marketing: 201 Marketing Tips for Growing a Dental Practice (Dr. Ann Marie Gorczyca)
- It’s Okay to Be the Boss: The Step-by-Step Guide to Becoming the Manager Your Employees Need (Bruce Tulgan)
- First, Break All The Rules: What The Worlds Greatest Managers Do Differently (Marcus Buckingham)