Dr. David Moffet shows dentists how to add a minimum of $100,000 to their bottom line, without any additional ad spend, new equipment, or stress. David’s “Ultimate Patient Experience,” ™ dramatically increases the individual value of each one of your patients, doubles (at a minimum) new telephone patient inquiry conversion rates… increases repeat patient visits… and increases your pricing structure, with no net patient loss. UPE creates greater efficiency and unity with your staff, and reduces daily performance pressures normally felt by the Doctor and his team.
What David does for the dental profession:
Dr. David Moffet is the creator of The Ultimate Patient Experience. The UPE is a simple set of very specific, “common sense” patient service steps being used by dentists all over the world, to create unique experiences for their patients. These experiences dramatically enhance patient visit values and repeat visits.
His difficult time story:
David shares the experience he had with hiring consultants, the effects they’ve made on his practice, and the lessons he learned along the way.
What is concerning or exciting David right now in dentistry:
“A dentist said to me that dentistry is a unique sort of business. Like, if you own a bakery, you have to bake bread seven days a week. Your customers expect bread to be available seven days a week. If you’re a dentist, you can choose to work five days a week, three days a week, two days a week – whatever you want. You can wind it up or wind it down to what you want. You can charge fees that you think are appropriate, you can work as hard as you want, and really build yourself and create yourself some income and some assets and some wealth from dentistry. And then when you choose to wind yourself out of dentistry, you can either sell it or wind yourself back as well – depending on what you want. It’s a great business to be in.”
The best advice he has ever received:
“Make this practice what you want it to be from day one. Choose the days of the week that you wanna work and stick to them, and choose the type of dentistry that you wanna do, and stick to that.”
The one habit that contributes to his success:
David is driven to be a better person tomorrow than he was today.
Management or marketing pearl (tip):
“Remembering the patient’s name is very important. I get my dental assistant to write the patient’s name in really big letters on a yellow post it note. They put the post it note on my computer bench. As the chair goes back, I lift the note off the bench and I stick it on to the top of the patients bib, on their shoulder and the patient can’t see it. Then I’ve got their name up there in front of me, beside their head everytime I need it.”
Technology or procedure that is exciting David right now:
David’s program — The Ultimate Patient Experience.
Internet / App resource that David feels is awesome:
David’s book recommendation:
David has a book coming out in late November!
- The book is about David’s journey through dentistry — where he’s come from and where he is now.
- It’s packed with great tips and information on how to build yourself an ultimate patient experience, and in the dental office as well.
Broken Windows, Broken Business: How the Smallest Remedies Reap the Biggest Rewards – Michael Levine
- Hardcover edition can be purchased on Amazon here.
- Paperback edition can be purchased on Amazon here.
- Audiobook edition can be purchased on Amazon here.
David’s recommendation for those who are about to start new or restart:
- Be flexible and accommodating until you get a feel for the customers in the area that you are working in.
- Once you have the trust and respect, then you can start molding their behavior more to what you want out of the business.
Dr. David Moffet can be reached at:
- Website:
- Email: David@theupe.com
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